Make a Payment
The CLO payment portal accepts electronic funds transfer (EFT) and credit/debit card payments. The transaction fee is $2.00 for each electronic payment and an additional 2.25% for credit/debit card transactions.
An online account must be created to see your balance and make any payments. You will need the invoice number and payor number from your invoice to create an account.
View a sample invoice highlighting information needed to complete online bill payments.
NOTE: A new payment portal that allows you to login and view your current account balance went live on 12/20/2019.
Online Bill Pay FAQs
Can I make my payment online?
Yes. We accept electronic fund transfer from checking or savings accounts with a $2.00 transaction fee. We also accept credit/debit cards with a $2.00 transaction fee and 2.25% of total purchase processing fees added separately. This is a one-time payment and bank or credit/debit information must be entered for each payment made. The account information is not stored for security reasons.
What payments can be made online?
Surface lease, easements, minerals lease bonus payments and anything that is invoiced can be made online. Royalties CANNOT be paid online.
If you would like to pay royalty payments online, please contact email@example.com
HOW DO I CREATE AN ACCOUNT?
Navigate to the payment portal and click the “new user” at the bottom of the page. You must enter your email address, a username with at least 5 characters, a password that is 8 characters with at least one of each upper case, lower case, number and special character, first name, last name, payor number and invoice. The payor number and invoice number are assigned by the agency and may be found on your invoice.
HOW DO I PAY A BALANCE OWED?
Login to the payment portal to view any outstanding bills. You will see any amounts you owe sorted by contract and billings. It will display nothing if you owe $0. You may adjust the payment amount if you wish and then click “Pay” This will take you to a payment screen where you will enter all billing information.
Will I receive confirmation that my payment has been received?
Yes, an email notification will be sent to the email you provide through the online payment center. A notice will be emailed to either confirm your payment or notify you of payment error.
If I pay online, will I be charged any fees?
Yes. There is a $2.00 transaction fee charged for each transaction. In addition, if paying by credit/debit card, a 2.25% surcharge for the total payment will be charged.
How is the online payment applied if I don’t pay 100% of my bill?
If a customer isn’t paying 100% in full, the payment will be applied based on the lines you enter the amount to pay on, paying any principle for the line/billing first.
What if my online payment is returned or declined?
Payments are authorized immediately. If your payment is declined, you will be required to make the payment via another accepted method on or before the due date to avoid late fees.
What credit/debit cards are accepted?
Visa, Mastercard, and Discover Cards only.
What are the fees charged?
Fees are applied as transactions services, CLO does not collect payment fees. A $2.00 is applied for a transaction payment and additional 2.25% will be applied for a credit card payment. You will see 2 transactions in your bank or credit card statement, your rental payment and fee charges will show separately.
WHAT IF I FORGET MY USERNAME?
Navigate to the payment portal and click “forget your username”. You will need to enter your email address and payor number from your invoice to have the username emailed to you.
WHAT IF I FORGET MY PASSWORD OR CAN’T LOGIN?
Navigate to the payment portal and click “forget your password”. You will need to enter your username to have the password emailed to you.
HOW DO I CHANGE MY EMAIL ADDRESS OR PASSWORD?
Login to the payment portal and click “Update Account Info” in the upper right-hand corner of the page. Enter a new email address and current password to change your email address. Enter your old password and new password twice to change just your password. Fill out all fields to change both your email address and password.
WHAT IF I DON’T SEE ALL MY BILLINGS OR HAVE MULTIPLE ACCOUNTS?
It is possible that you may have multiple accounts or payor numbers. You can setup multiple accounts with different usernames in this scenario to view all of your accounts.