Make a Payment

Yes. We accept electronic fund transfer from checking or savings accounts with a $2.00 transaction fee. We also accept credit/debit cards with a $2.00 transaction fee and 2.25% of total purchase processing fees added separately. This is a one-time payment and bank or credit/debit information must be entered for each payment made. The billing information is not stored for security reasons.

Login to the payment portal and click “Update Account Info” in the upper right-hand corner of the page. Enter a new email address and current password to change your email address. Enter your old password and new password twice to change just your password. Fill out all fields to change both your email address and password.

Navigate to the payment portal and click the “new user” at the bottom of the page. You must enter your email address, a username with at least 5 characters, a password that is 8 characters with at least one of each upper case, lower case, number and special character, first name, last name, payor number and invoice. The payor number and invoice number are assigned by the agency and may be found on your invoice.

There are to ways to see your bill and pay. Use Quick Pay and enter your invoice number or login to the payment portal to view any outstanding bills. You will see any amounts you owe sorted by contract and billings. It will display nothing if you owe $0. You may adjust the payment amount if you wish and then click “Pay” This will take you to a payment screen where you will enter all billing information.

If a customer isn’t paying 100% in full, the payment will be applied based on the lines you enter the amount to pay on, paying any principle for the line/billing first.

Yes. There is a $2.00 transaction fee charged for each payment transaction. In addition, if paying by credit/debit card, a 2.25% surcharge for the total payment will be charged.

Fees are applied as transactions services, CLO does not collect payment fees. A $2.00 is applied for a transaction payment and additional 2.25% will be applied for a credit card payment. You will see 2 transactions in your bank or credit card statement, your rental payment and fee charges will show separately.

Visa, Mastercard, and Discover Cards only.

It is possible that you may have multiple accounts or payor numbers. You can setup multiple accounts with different usernames in this scenario to view all of your accounts. You can also use Quick Pay to pay each invoice individually.

Navigate to the payment portal and click “forget your password”. You will need to enter your username to have the password emailed to you.

Navigate to the payment portal and click “forget your username”. You will need to enter your email address and payor number from your invoice to have the username emailed to you.

Payments are authorized immediately. If your payment is declined, you will be required to make the payment via another accepted method on or before the due date to avoid late fees.